Feedback

ACWA is committed to excellence and transparency in service delivery. We strive to continually learn and improve the quality of our work.

ACWA welcomes feedback and complaints, which allow us to:

  • Continually improve our service delivery
  • Respond to the needs of clients in a meaningful and respectful way to provide quality service
  • Identify any gaps in our services

Feedback (suggestions and compliments)

Feedback is an evaluative response to service content, delivery mode and conduct of ACWA/CCWT staff or consultants, i.e. constructive criticism or praise. 
People providing feedback do not expect specific follow up and communication with them in response.

How to provide feedback:

Learning and Development (CCWT)

Feedback relating to course content, delivery, registration and assessment or any other aspect of our learning and development activities. 

Please email: ccwt@acwa.asn.au
Or phone: (02) 9281 8822

Policy and Advocacy

Feedback relating to policy, advocacy, research and publications. 

Please email: acwa@acwa.asn.au
Or phone: (02) 9281 8822

ACWA Website and Email 

Feedback relating to the functioning of the ACWA website and email delivery. 

Please email: Manager, Information Management Systems
Or phone: (02) 9281 8822

Complaints

A complaint is an expression of dissatisfaction relating to any perceived unreasonable treatment of persons by staff at ACWA/CCWT or perceived inadequate service delivery or content (e.g. in training courses). 
People complaining expect specific follow up and communication with them in response to their complaint.

How to make a complaint:

Learning and Development (CCWT)

Complaints relating to course content, delivery, registration and assessment or any other aspect of our learning and development activities.

Please email the Director Learning and Development
Or phone: (02) 92818822

Policy and Advocacy

Complaints relating to policy, advocacy, research and publications.

Please email the Deputy CEO and Director Policy and Advocacy
Or phone: (02) 92818822

ACWA Website and Email

Complaints relating to the functioning of the ACWA website and email delivery.

Please email the Manager, Information Management Systems
Or phone: (02) 92818822

All complaints will receive a response within 5 working days.

Privacy

You have a right to privacy. We will take all reasonable steps to ensure that your personal information will not be disclosed to the person/s which whom the complaint is about without your permission.

ACWA is committed to upholding and protecting the rights of staff and clients in line with the following legislation/standards:

  • NSW Anti Discrimination Act 1977
  • Australian Human Rights Commission Act 1986
  • Privacy Act 1988 and National Privacy Principles
  • ACWA’s own policies and procedures