CCWT received more than 200 responses to our 2018 training needs survey, which we conducted recently to help us determine how we are faring in terms of the scope and quality of our training services as well as to analyse emerging training needs within the NSW community sector workforce.
Notably, 95 per cent of respondents view training as either ‘Important’ or ‘Very Important’ to their work, and employees, on average, receive 5.5 training days per year.
Quality of CCWT
Five of the survey questions related to the quality and relevance of CCWT training and we were delighted to capture an average rating of 4 out of 5, which indicates a high level of satisfaction in this area. The lowest response was in regard to the locations of CCWT training courses across the state.
Our Net Promoter Score, which measures how likely participants would refer CCWT to clients or co-workers, came in at 7.9. This result lies at the top end of the neutral category, with a ranking of 8 being the first level at which a person is likely to actively refer CCWT.
Barriers to training
The survey results revealed the following three main barriers to workplace training:
- Distance to training venues (62%)
- Cost of training (61%)
- Time away from the workplace (56%).
These barriers remain largely unchanged from similar surveys undertaken by CCWT in the past few years.
Communication with CCWT
CCWT also questioned survey participants about how we can best communicate our courses and programs. Communication via regular emails and our website were the top two options given (rating 4/ 5, or 5/5), while our printed Calendar and Wallchart placing third and fourth respectively.
CCWT is responding to this survey in a number of ways, including:
- We are reviewing the formats of our Calendar and Wallchart to ensure they remain useful as tools for choosing training.
- We are reviewing the locations in which we hold face-to-face workshops.
- We will continue to review the cost of our workshops on an ongoing basis and make adjustments accordingly.
Your feedback is extremely important to us and CCWT extends a huge thank you to everyone who took time out to respond to this survey.