Important information about these courses

Our free online learning modules were developed several years ago and are currently under review. While the courses may continue to provide useful foundational information, some content is outdated and may not reflect current knowledge or practice.

We recommend that learners consider this when using these resources and refer to current knowledge or and practice guidance where appropriate.

For current professional development, please explore CCWT’s full range of training courses.

You can also access CCWT’s free Coercive Control online training, which provides current information about coercive control and the NSW legal and policy framework.

These free online courses are available to support staff who work with children, young people and/or their families.

They were developed by CCWT with input from the Department of Communities and Justice (formerly known as the Department of Family and Community Services).

Enrolment Key: fams

Engaging with Clients
These are the four online courses in the Engaging with Clients series that aim to answer the question of how you can build effective relationships with your clients:
• Building Effective Work Relationships with Clients
• Building Engagement with Clients with Complex Needs
• Cultural Competency and Effective Engagement with Aboriginal Clients
• Cultural Competency and Effective Engagement with Culturally and Linguistically Diverse Clients

Sexual Behaviour in Children and Young People
This course will give you an overview of a useful framework to help you to identify whether sexual behaviour in children and young people is normal or concerning. You will also learn how to respond to behaviour that is of concern.

Signs of Alcohol and Other Drug Use and Withdrawal
Designed for workers supporting clients who use alcohol and other drugs, this course covers various substance types, their effects, and the personal factors shaping individual experiences. Participants will learn to identify key signs of withdrawal and gain practical strategies to effectively support clients facing problematic substance use.

Making Effective Referrals
This course covers a range of topics including identifying when you need to refer a client, referral options and how to improve referral outcomes.

For current professional development, please explore CCWT’s full range of training courses.

You can also access CCWT’s free Coercive Control online training, which provides current information about coercive control and the NSW legal and policy framework.