Association of Children’s Welfare Agencies Limited (ACWA)
Centre for Community Welfare Training (CCWT)

Last updated: 16/7/25

1. About This Policy

The Association of Children’s Welfare Agencies Limited (ACWA) and Centre for Community Welfare Training (CCWT) are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, training programs, and activities.
ACWA is the NSW peak body representing non-government community organisations that deliver services and improve outcomes for children, young people and their families across NSW. CCWT is our registered training organisation (RTO 90494) that provides professional development and training to the community services sector.

2. Information We Collect

2.1 Personal Information

We collect personal information when you:

• Register for training courses or events
• Create an account on our website
• Apply for membership
• Subscribe to our newsletter
• Contact us via phone, email, or contact forms
• Attend our conferences or events
• Apply for employment or volunteer positions

Types of personal information we collect:

• Name, address, phone number, email address
• Date of birth (where required for training)
• Professional qualifications and work experience
• Payment and billing information
• Training records and assessment results
• Membership details and organisation information
• Dietary requirements and accessibility needs for events
• Photos and videos from events

2.2 Website and Technical Information

Our website automatically collects::

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources

3. How We Collect Information

We collect information through:

• Direct collection: When you provide information to us directly
• Website interactions: Through forms, account creation, and online activities
• Third parties: From employers or referrers (with consent)
• Automatic collection: Through Google Analytics and website tracking
• Event photography: At conferences and training events

4. How We Use Your Information

We use your personal information to:

• Provide services: Process registrations, deliver training, manage memberships
• Communication: Send confirmations, updates, newsletters, and important notices
• Payment processing: Handle fees, invoices, and refunds
• Legal compliance: Meet RTO obligations, maintain training records, report to regulatory bodies
• Service improvement: Analyse usage patterns and improve our programs
• Marketing: Promote our services and events (with your consent)
• Documentation: Photography and videography at events for promotional purposes

5. Information Sharing and Disclosure

We use your personal information to:

5.1 Service Providers

• Payment processors (for secure transaction processing)
• Email service providers including Mailchimp (for newsletters and communications)
• Event management platforms
• IT support providers
• Professional services (legal, accounting, auditing

5.2 Regulatory Bodies

• Australian Skills Quality Authority (ASQA) for RTO compliance
• State Training Services (Department of Education NSW) for government-funded training
• Other regulatory authorities as legally required

5.3 Partner Organisations

• Universities and educational institutions (for student placements)
• Employers (for training outcomes and progress reports, with consent)
• Other peak bodies and sector organisations (for collaborative projects)

5.4 Legal Requirements

• We may disclose information when required by law, court orders, or to protect rights and safety.

6. International Transfers

Some of our service providers may be located overseas, including:

• Email marketing services such as Mailchimp (USA)
• Cloud storage providers (USA, Europe)
• Payment processors (Europe, USA)

We ensure appropriate safeguards are in place for international transfers through contractual protections and privacy frameworks.

7. Data Security

We implement appropriate technical and organisational measures to protect your information:

• Secure servers and encrypted data transmission
• Access controls and staff training
• Regular security audits and updates
• Backup and recovery procedures
• Incident response protocols

8. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

9. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complain: Lodge a complaint about our privacy practices

To exercise these rights, please contact our Privacy Officer using the details below.

10. Google Analytics and Website Tracking

We use Google Analytics to understand how visitors use our website. This service may store information on your device and collect data about your website usage. Google Analytics uses cookies to track website interactions.

You can opt out of Google Analytics by:

• Installing the Google Analytics Opt-out Browser Add-on
• Adjusting your browser settings to block cookies
• Using browser privacy modes

11. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with the updated date. For significant changes, we will provide additional notice via email or prominent website notification.

12. Contact Information

12.1 Privacy Inquiries

For questions about this privacy policy or to exercise your privacy rights, contact

Privacy Officer

Association of Children’s Welfare Agencies Limited
 Level 9, The Chelsea

110 Sussex Street, Sydney NSW 2000

Phone: (02) 9281 8822

Email: acwa@acwa.asn.au

12.2 Training-Related Inquiries

For privacy matters related to training: Email: ccwt@ccwt.edu.au

12.3 Complaints

If you believe we have breached your privacy, please contact our Privacy Officer first. If you are not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

13. Definitions

• ACWA: Association of Children’s Welfare Agencies Limited
• CCWT: Centre for Community Welfare Training
• RTO: Registered Training Organisation
• Personal Information: Information that identifies you or from which you can be identified

This privacy policy is governed by Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles.